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How to reach more customers via Facebook without buying an Ad
Launching a Facebook page for your company or brand is an extremely powerful tool to connect with new and existing customers. The easiest way to grow your Facebook fan base is with Facebook ads. These are powerful, specific and targeted ads that can increase fans tenfold. Facebook advertising can be very low cost, but if it's not in your marketing budget at the moment here are 5 easy tips you can apply to your Facebook channel immediately.
1. Promote your Facebook page
Make sure your social media is not only an online presence but that you promote it throughout all your traditional media, be that print, radio and TV or email marketing. Encourage customers to interact with your brand or business through these social channels. With social networking accounting for 1 in every 4 minutes spend online you can't afford to not be apart of the conversation.
2. Encourage sharing
We know that the most powerful method to increase growth is via word of mouth, so encourage your fans to share your page on their feed. This can be done by incentivising them with deals if your page grows to a certain number - update with content that will encourage others to share the news or offer. The reach through other people's networks is endless.
This is key. Keep your page updated 3-4 times a week. Old news is no news. Make sure you keep the updates varied. No one wants to be bombarded with sales messages all the time. Ask questions, be helpful as well as giving fans news on promotions or sales. The most important thing is to be relevant so that fans 'like' or comment on your status - first and foremost to encourage engagement. When fans 'like' or comment on your update then this will be visible in their friends news feed. The more visibility your page gets the more potential customers will see your offers.
Your Facebook page needs monitoring. If someone comments, or posts on your Facebook page respond to it immediately. News on Facebook moves so quickly and you don't want to miss the chance for interaction with a customer or potential customer. If no immediate reply is required then at least acknowledge the post by liking it or simply thank them for the mention. This shows to your other fans that you are active and engaged with your page and you are listening to them.
As with all marketing activity, the most important aspect is the measurement. Make sure you measure and review your Facebook account regularly. Monitor the amount of likes and dislikes when making posts. Monitor the posts that work and don't work. With this data you can then adjust and fine tune your type of posts and the frequency.
Facebook is a great way of reaching new consumers, but social media also continues to grow in B2B markets too. In both arenas it's a low-cost route to reach new customers when used cleverly.
If you would like advice on which platforms are relevant to your marketing, creating content or managing advertising call us on 01273 834434.